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Customer Service Representative - Technical

Call Center Job ID: 2234680 Missoula, Montana Apply Now

When you join DIRECTV, you’ll be a part of a team that’s supporting our customers from the front lines. Whether it’s connecting them to the latest technology or getting them plugged into our world-class services, your work will create connections and support our mission of taking entertainment to the next level. It’s an opportunity to showcase your customer experience expertise and represent our company as the voice of our brand. So, if you’re up for delivering the future, we’re up for providing you with a bundle of opportunities for success.

As a Customer Service Representative in our Technical department, you’ll work on cultivating and retaining ongoing customers. You’ll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution and process improvements. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience. What does this require? Good listening skills and the ability to effectively communicate under pressure. Ultimately, your extensive knowledge of our products and services will determine how well you resolve problems and offer advanced solutions to customers.

This position comes with competitive compensation up to $18.30 per hour to new hire employees. Ability to commute to attend on-site training at the Missoula, MT Call Center location is a requirement of this role. On average, training is 4-6 weeks.

You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks, employees can choose one of the services below at a free or discounted rate:

  • FREE DIRECTV Premier Package with free installation (this includes free HBO Max, Cinemax, Showtime, Starz, & NFL Sunday Ticket Max)
  • FREE DIRECTV STREAM Ultimate Package (this includes HBO Max, Epix, & Starz)

What you'll do:

  • Answer customer/client requests or inquiries concerning services and products and report problem areas.
  • Utilize various systems and tools to initiate to assist and service customers.
  • Continually maintain working knowledge of all company products, services and promotions.
  • Make recommendations according to customer’s needs.
  • Utilize operational systems to process purchases of all products and services.
  • May perform other related duties and responsibilities as assigned and/or required.
  • Solid problem-solving skills for the purpose of determining and solving customer technical issues
  • Strong verbal skills and phone skills for the purpose of gathering data for problem solving and for communicating results to customers.
  • Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.

What you'll need:

  • 6 months to 1 year of customer service/sales work experience
  • Familiarity with Windows computers
  • An ability to deliver regular and reliable attendance

At DIRECTV, meeting our customers’ needs plays an important role in our success – but your ability to provide them with best-in-class service is even more critical. We’re offering an opportunity to work at the frontlines of our company, connecting customers in your community with the best in tech and entertainment. Whether it’s solving technical issues, upgrading services or growing our customer base, your impacts will be felt by customers far and wide. There’s no better time to join our team. So, what do you say? Are you ready to deliver the future of entertainment?

DIRECTV will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.


Job Posting: Jul 26, 2022, 8:12:24 PM
Schedule: Full-time
Job Level: Hourly Occupational Remote: no
Apply Now