Skip to main content
Job Search

Get plugged in
To a DIRECTV Career

Be part of the best
Entertainment Experience

Customer Service Representative - Retention

Call Center Job ID: 2167406 Huntsville, Alabama Apply Now

Take the lead at the front line of our company. You’ll offer customized solutions, identify sales opportunities and provide service for millions of customers – one at a time. Be a part of an award-winning team that passionately cares about customers. Your expert recommendations will ensure customers get the most out of the technology they love.

What does it take to deliver best-in-class service and technology? Excellent communication skills, professionalism and a desire to close the deal on sales. You’ll handle customer service calls ranging from billing and payments to plan changes and upgrades. While you offer solutions and resolve issues, you’ll work to transition each call to a sales opportunity; working to meet daily and monthly sales goals. Your consultative approach to customers’ needs will deliver personalized recommendations of DIRECTV products and services.

What’s in it for you? We’ll provide on-the-job paid training and resources in a supportive environment that encourages your professional growth. We also offer a competitive compensation package.

  • DIRECTV offers up to 22/hour (base salary, plus incentives) to New Hire employees
  • DIRECTV offers both office and virtual workplace environment options for employees. A virtual workspace option may be available once an employee has completed new hire training if the employee meets certain virtual/work-from-home qualifications and requirements.


Do you have prior customer service/sales experience or a college degree? If so, you may be eligible for higher pay.

You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide employee discounts on DIRECTV products and services.

Career possibilities are limitless with DIRECTV. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk.

DIRECTV will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws


Job Posting: Nov 19, 2021, 12:00:00 AM
Schedule: Full-time
Job Level: Hourly Occupational
Apply Now