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Senior Specialist Customer Service

Call Center Job ID: 2157298 Englewood, Colorado Apply Now

At DIRECTV our amazing people, combined with a culture that thrives on collaboration and creativity, are the foundation that create a great place to work. We empower our people to push the limits of what’s possible, driving groundbreaking innovation each and every day. We’re redefining the future of entertainment and we’re ready for you to play a big part in that future too.

This position must be located in Englewood, Colorado

Overall Purpose: Serves as first level of escalation for problem resolution with consumer or business customers; directs, coordinates, and provides the highest level of customer service to ensure consistent customer satisfaction.

Key Roles and Responsibilities: Responsible for resolution and follow up regarding inquiries relating to billing, ordering, provisioning , or collection; resolves most complex issues including repair, maintenance, billing, and or orders; proactive identification, communication, and resolution of service affecting issues, technical support for product service problem resolution; recognizes and recommends operational improvements. May serve as Team Lead by providing direction and guidance to less experienced team members; may assist supervisor with the management of daily activities over a group of agents, representatives, or similar positions that handle customer service inquiries and problems.

Education: High School Diploma or GED preferred.

Experience: Typically requires 2 to 5 years relevant experience in area of responsibility. Customer Service experience is required.

Supervisory: No.

Our Senior Specialist Customer Service Managers can earn between $44,600-$66,800. Not to mention all of the other amazing rewards that working at DIRECTV offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here.

Job Posting: Nov 23, 2021, 1:49:29 PM
Schedule: Full-time
Job Level: Associate/First Level Manager
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