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Production Application Support Associate

Technology Job ID: 2142510 El Segundo, California, Colorado-Denver, Texas-Dallas Apply Now

Overall Purpose: This career step requires entry level experience. Responsibilities are inclusive to Production Application Support (PAS) functions and/or Business Operations Assurance (BOA) functions. PAS responsibilities include: Performing Application Monitoring and Response, Application Problem Management/Resolution, Application Change Management and Implementation, Scheduling, Tuning and Configuration of Application and Infrastructure Components, Project Implementation work associated with new applications or changes to existing applications, and Service Assurance Management, Status and Metrics.

Key Roles and Responsibilities: BOA responsibilities include: Works as a liaison and escalation point for clients and other IT organizations as a subject matter expert across the business and application towers for the business processes they represent; Management, ownership and/or leadership of Critical Business Services (CBS); Proactively utilize tools to analyze E2E Business Transaction Flows across Application Eco- Systems with Business Partners; Business flow Monitoring and Response; Issue Life Cycle Management/Resolution; Root cause analysis and resolution; Partner with COE and Business on Business Case justification; Service Assurance Management, Status and Metrics. Both PAS and BOA are responsible for the uptime and availability of supported applications as well as managing the deployment of application upgrades in the pre-production and/or test or production environment. Application support may include other associated software or hardware components required for the application to work. On call 24X7 in the event of an outage and must be knowledgeable about the specific applications they support. Work closely with COE and Development organizations for any defects, upgrades, or enhancements. Monitor application availability, or end to end application performance and metrics, via a standard tool set and take proactive actions as issues arise. Interface closely with 3rd party vendors as needed. Manage application availability issues, CBS ownership, application productivity, end to end business flowthrough, work user issues associated with customer ordering, provisioning, and service assurance, and help to coordinate integrated problem resolution. Solves non-routine problems by independently applying judgment to established analysis and standard approaches for CBS business issues and transaction flow thru issues. Provides administration of the tools necessary to support the CBSs: supports, tests and configures performance tools. Also support CBS Alarm/Transaction Flow Analysis/Correlation. Oversight of vendor/supplier functions. Identifies areas for improvement and develops action plans to improve CBS and application performance. Oversight of SLAs (Service Level Agreements) and provides input on long range planning. Business Partner liaison and reporting. Participate in the established ITO Problem Management process. Job Contribution: Technical support role. Basic technical knowledge. Learning DIRECTV technologies.

Education: Preferred Bachelors of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer nanodegree; or equivalent experience. Experience: Typically requires 0-1 years experience. Technical Career Pathway (TCP) role. Supervisory: No.

Our Associate Application Product Support Associate’s earn between $47,800. - $95,500 yearly. Not to mention all of the other amazing rewards that working at DTV offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here.

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Job Posting: Oct 13, 2021, 6:53:45 PM
Other Locations: Colorado-Denver, Texas-Dallas
Schedule: Full-time
Job Level: Associate/First Level Manager
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