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Business Operation Analyst

Corporate Job ID: 2223453 Dallas, Texas Apply Now

At DIRECTV, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Here’s your opportunity to combine your passions for entertainment, media and technology to transform our company and your career.

DIRECTV is building the fraud team of tomorrow, today, and this role is crucial as a part of the team. You will be one of a lean, talented, driven, and passionate group that is focused on a proactive approach to fraud investigation and risk mitigation through tooling and skills that are based around data analytics, automation, technology investment, and strategic operations.

Who You Are

You are a problem solver first and foremost. You are someone who gets energized by new challenges, with a proven ability to learn quickly. You are agile, and adapt to frequently changing business priorities, sometimes solving problems with little direction. You do not need to be coached on how to take initiative, it is a part of who you are. You have a strong ability to multi-task, with some tasks being ambiguous in nature. Proven ability to build strong relationships, within your own team and cross functionally. You are innately curious with a propensity to ask “why?” and “why not” in the shared goal of a solutions-based approach to fraud management. As an added bonus, you have experience on a high performing team or at the very least, are a high performing individual.

Job Description

Overall Purpose: Responsible for analysis and evaluation of business problems and the development of solutions.

Key Roles and Responsibilities: Responsible for performing research and analysis and presenting findings to management and or customers for use in supporting operational and business objectives. Determines best practices and develops recommendations to solve problems and issues related to business operations. May design and/or create reports/summaries, reporting tools, and database requirements to help operation effectiveness and decision making. Collects financial and other data from numerous sources in various formats and translate it into a standard format for further evaluation of issue and development of solution. Gathers data for rate plan optimization to ensure customers are getting the best rate plan for their business. May analyze production, implementation and or manufacturing expenses/process to determine most cost effective solutions. Analyzes internal or external records to ensure data is correctly defined in order to ensure accuracy of analysis. A research data anomalies and resolves issue with internal or external departments to ensure data is accurately defined. Assignments may cross organizational boundaries. High degree of proficiency as accurate assessment of business operations is impairment to success.

Education: Bachelor degree in Business or equivalent industry experience.

Experience: Typically 2-3 years of related experience.

Supervisory: No.

Responsibilities include:

  • Data verification
  • Ability to determine root cause outliers
  • Ability to recognize outliers through data analytics in escalation reports
  • Keen understanding of / background in fraud, preferably within media/entertainment
  • Responding appropriately and in a timely manner to all Tier 2 type escalations as needed, which may include reporting out to senior leadership and Office of the President

This position is subject to the DIRECTV COVID-19 Vaccination Policy. Click here for additional information.

This position can earn between $52,600 - $105,100. Not to mention all of the other amazing rewards that working at DIRECTV offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here.

This is a remote position that can be located anywhere in the United States. #LI-Remote RSRDTV

Ready to join our team? Apply today!


Job Posting: May 5, 2022, 10:23:22 PM
Schedule: Full-time
Job Level: Associate/First Level Manager
Apply Now