At DIRECTV, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Here’s your opportunity to combine your passions for entertainment, media and technology to transform our company and your career.
Serves as first level of escalation for problem resolution with consumer or business customers; directs, coordinates ,and provides the highest level of customer service to ensure consistent customer satisfaction.
Key Roles and Responsibilities: Responsible for resolution and follow up regarding inquiries relating to billing, ordering, provisioning, or collection; resolves most complex issues including repair, maintenance, billing, and or orders; proactive identification, communication, and resolution of service affecting issues, technical support for product service problem resolution; recognizes and recommends operational improvements. May serve as Team Lead by providing direction and guidance to less experienced team members; may assist supervisor with the management of daily activities over a group of agents, representatives, or similar positions that handle customer service inquiries and problems.
Experience: Typically requires 2 to 5 years relevant experience in area of responsibility.
This is an ON SITE position - 7670 S Chester St - Englewood - CO
Our Senior Specialist Customer Service (ID: 2226333) can earn between $39,800 - $59,600. Not to mention all of the other amazing rewards that working at DIRECTV offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here.
Ready to join our team? Apply today!