Customer Care Associate at DIRECTV
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Customer Care Associate

Call Center Job ID: R221038 Boise, Idaho   JOIN THE PARTY

When you join DIRECTV, you’ll be a part of our Call Center and you’ll work at the center of the action and redefine how our customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of DIRECTV – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.

As a Customer Care Associate, you’ll work on cultivating and retaining ongoing customers. You’ll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution and process improvements. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience. What does this require? Good listening skills and the ability to effectively communicate under pressure. Ultimately, your extensive knowledge of our products and services will determine how well you resolve problems and offer advanced solutions to customers.

What you’ll do:

  • Answer customer/client requests or inquiries concerning services and products and report problem areas.
  • Utilize various systems and tools to initiate to assist and service customers.
  • Continually maintain working knowledge of all company products, services and promotions.
  • Make recommendations according to customer’s needs.
  • Utilize operational systems to process purchases of all products and services.
  • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
  • May perform other related duties and responsibilities as assigned and/or required.
  • Solid problem-solving skills for the purpose of determining and solving customer technical issues
  • Strong verbal skills and phone skills for the purpose of gathering data for problem solving and for communicating results to customers.
  • Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required (Office hours are: Monday-Friday 5:55am-8:00pm and Saturday and Sunday 6:55am-8:00pm)

What you’ll need:

  • At least one year of customer service experience
  • Call Center experience
  • Advanced typing/keyboarding skills
  • Excellent communication skills, professionalism, and a desire to close the deal on sales.
  • An ability to deliver regular and reliable attendance

This position comes with competitive compensation from $17.36 to $18.61 per hour to new hire employees! You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks, employees can choose one of the services below at a free or discounted rate:

  • Free DIRECTV Premier Package with free installation (this includes free HBO Max, Cinemax, Showtime, Starz, & NFL Sunday Ticket Max)
  • Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and unlimited cloud DVR
  • 25% off AT&T Cell Phone Service
  • DIRECTV offers both office and virtual workplace environment options for employees.  A virtual workspace option may be available once an employee has completed new hire training if the employee meets certain virtual/work-from-home qualifications and requirements.
  • We will also provide 8 weeks of paid training on the latest technology, devices and our entire lineup of products, services, and promotions. You will have everything needed to hit the ground running.

Training

Complete and participate in all training as dictated by needs of the business (i.e., in all areas within the broad duties of general customer care). Initial training is 8 weeks and the hours are Monday-Friday 8:00am-4:45pm.

Complete and participate in on-the-job training, as determined by the Company.

At DIRECTV, meeting our customers’ needs plays an important role in our success – but your ability to provide them with best-in-class service is even more critical. We’re offering an opportunity to work at the frontlines of our company, connecting customers in your community with the best in tech and entertainment. Whether it’s upgrading services or installing our products, your impacts will be felt by customers far and wide. There’s no better time to join our team. So, what do you say? Are you ready to deliver the future of entertainment? 

DIRECTV will consider for employment qualified applicants in a manner consistent with the requirements of federal, state, & local laws.

Remote: No
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